Our brilliant Head of Customer ops, Yasmin is going on maternity leave in early 2027. We’re looking for someone to look after her role while she’s away.
Details:
– Fixed term maternity cover contract – January 2027 to end of December 2027.
– Fixed £40k salary. We think the role can be done in 30 hours, split over 5 days.
– Flexible working hours, but you’ll need to be available for a few hours a day (Mon-Fri) as part of the role involves operational support.
– Remote role, although we’ll pay for a desk somewhere if that’s what you’d like to do.
– Low bureaucracy culture. We get on with things and don’t spend loads of time in meetings.
– Handover support with Yasmin and direct line to Chris (founder) whenever needed.
– Pension, 25 days holiday plus bank holidays, private medical insurance.
What the role is
This role is incredibly broad, but has a few consistent parts:
🎉 Customer support: whenever workers or hirers on limber have a question or an issue, you’ll be the first port of call. The vast majority of issues that arise have been seen before, but some will require some more thought or work with either our development team or our founder.
💷 Financial operations: you’ll help us with a few financial processes and systems. Running payroll, supporting our finance team with monthly management accounts and looking after failed payments over the app. Again, we have processes in place for all of these, but you’ll be responsible for running them.
👨🍳 Worker verifications: we’re proud of the fact that we don’t use AI in the screening of workers on limber. We don’t believe it’s fair and we believe that the ratings on limber are worth a lot more than AI’s view of whether someone will do a good job. So, we manually review all applications to limber to make sure we keep the quality of the community as high as possible. This will also be your responsibility.
❓ Other: whenever we onboard a new enterprise customer, there will be work to do. In these times, we’ll all muck in and just get whatever needs doing, done.
Who the role will suit
The role will suit someone looking for a really busy job where there is always something to do. You’ll need to be comfortable with high volumes of small tasks and the role will suit someone who likes to be left alone to get on with things and who values ticking lots of things off their to do list. The role will sometimes involve handling sensitive situations, so it’ll suit someone with the life experience to be able to balance competing interests.
In terms of working hours, we’re really happy to be flexible on when you do the work, so the role might suit a parent looking to get back into work.
What experience do you need?
We’re open minded on what your previous experience needs to be. The person currently doing the role had a lot of customer service experience and that is an important part of the role, but it can be learnt. However, if you have some previous HR experience, then that could prove useful. Or if you’ve previously worked in a fast paced operations role, that would also be good experience to draw from.
Non-negotiables that we need to see are:
1. Trustworthiness and maturity – we need to know that this work is in safe hands.
2. Great attention to detail – you’re going to have to do a lot of things quickly, and get them right.
3. Very good computer skills – we don’t need you to be able to code, but you won’t get the work done in the time available if you aren’t swift around a laptop.
4. Good at being held to account – if you mess up, we just want you to admit it and fix it. We all make mistakes, but surprisingly few own them well.
5. Someone we can work with – we don’t have a “mould” for everyone at the business, but we’re a small team so we just need to be able to get along ok and solve some problems together. We can’t do that if we can’t communicate well.
How to apply
Send a CV and cover letter to hello@limber.work. There’s no close date on this and we’ll do rolling interviews.
A quick note on cover letters. They shouldn’t include anything that’s already in your CV. Instead, we want you to help us answer these three things:
1. Can you write well? We don’t mean “can you write in beautiful prose”, we mean when we’re reading your letter, does it sound authentic. Can we imagine having a conversation with you. Please don’t use AI to write the cover letter. This job will involve writing to customers so please don’t outsource this part to a robot.
2. Why should we hire you beyond what’s in your CV? Are you unusually good at doing things quickly? Are you really experienced in HR issues? Are you just a really decent, relatable human who can do this job well and get on with the team in the process?
3. Why do you want the job? We actually want to believe you want the job so do not tell us what you think we want to hear. Tell us the real reason. Are you just really fed up with jobs where you get stuck in meetings? Are you really excited by the idea you might actually achieve something with your day? Or are you looking for a role you can fit around school drop off? Or is a mat cover role just the perfect level of commitment for you right now?
