We want limber to be a safe, fair and inclusive way to hire and earn – here’s how we make sure things stay cool, calm and collected across both sides of the marketplace.
Disclaimer – this stuff is important, but can be boring, read at your own risk!
It is the hirer’s responsibility to ensure that they provide a safe and fair place of work for all limber shifts, which is free from discrimination. If limber workers report issues regarding this to us, this is our policy:
The limber police (aka our customer experience team) takes care of profile vetting and right to work checks. We try to welcome as many people to the community as possible, but applicants will be rejected if:
– Worker is 17 years old or younger
– Right to work is not provided (share code/passport/birth certificate + document with NIN)
– Experience is missing (only relevant if worker selects Chef, Bartender or Barista as skills)
– Introduction is incomplete, inexistent or incomprehensible
– Profile picture doesn’t show their faces, so we’re unable to check whether it matches the person in the passport picture or share code confirmation
– Profile contains or promotes hate speech, violence, etc
Otherwise, limber ensures the safety of workers with constant hirer ratings/feedback collected after every shift and in app chat should a worker need to raise an issue. However, it is still important for workers to remain vigilant when working shifts on limber. Our guidance for doing so is as follows:
limber does not control who gets hired onto shifts and, by following our vetting policy, we do not discriminate as to who is permitted to join limber.
However, we have put in place measures to mitigate the risk of discrimination occuring on limber.
limber champions both the benefits and necessity of having a diverse workforce and we hope you’ll join us in our commitment to the positive promotion of equality and diversity.
When reviewing applicants on limber, profiles contain plenty of great data to help you make a choice, fairly:
Ratings: These are great, but please also consider those without loads of ratings – maybe they just haven’t been given a chance yet.
Reliability: Although please remember, we’re all human and we make mistakes!
Prior experience: Please assume people are telling the truth. 99% of the time, they are.
Endorsements: Look out for the green shield – it means someone has endorsed that worker’s previous experience.
Training and education: This is important, but there’s a lot that can be said for a great work ethic and a positive attitude.
Together, we can ensure that no person receives less favourable treatment on the grounds of race, gender, sexuality, religion, age or disability, and put an end to systemic discrimation. The result is a better, more diverse and more inclusive environment for both our colleagues and customers.
If a hirer reports serious misconduct from a worker (violence, verbal abuse, drugs/alcohol or theft), limber will message the worker for more details and suspend their account, so they can’t apply for shifts while an investigation is ongoing.
If the worker provides a convincing account of what happened and the hirer can’t provide proof: the worker’s account gets unblocked, but if the issue arises again, then this may count against the worker.
If the worker can’t provide a convincing account of what happened and/or the hirer has proof – the worker’s account remains blocked and a P45 is processed.
If a more minor complaint is made (eg, poor attitude etc), limber will not take any further action, instead relying on the ratings system.
Ratings are not removed unless the worker raises very serious accusations (i.e bad rating because of discrimination, violence, etc). limber will then remove the rating and ask for more details to escalate the complaint (see Discrimination etc above).
No show disputes
No-shows are removed if:
– Proof of illness is provided, showing the worker was unable to contact us/access the app (hospital notes or doctor’s letters)
– Traffic accidents (dated pictures/police reports showing the worker was unable to contact us/access the app)
A no-show usually blocks a worker’s account (depending on the number of shifts they’ve worked). If the worker contacts limber but does not have sufficient evidence to remove a no show, limber will commit to unblocking their account after 4 weeks.
If a worker claims they showed up for a shift, but the hirer says they didn’t –
Late cancellations are removed if:
– Proof of illness is provided (dated positive Covid test result, hospital notes or doctor’s letters)
– Traffic accidents (dated pictures/police reports)
limber also removes late cancellations at our discretion every now and then – i.e. worker gets back to the platform after 2 years away, but late cancellations from 2019 mean their reliability rating is Mediocre so they’re having trouble getting hired.
Cool, that’s the serious stuff dealt with – as you were!
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