To help hirers understand if you’re right for the job, every profile contains smart data points based on what you get up to on limber. The more shifts you work, the more ratings you’ll receive. Star ratings are given by venues at the end of each shift and based on how well you perform. Your reliability rating is based on how you behave on limber, and how often you cancel late.
⭐ You weren’t a great fit for the job, but good effort.
⭐⭐ Great. You did well. The hirer has no complaints.
⭐⭐⭐ Amazing job. The hirer would love to see you again.
You should always aim to do your best, but star ratings are only there as a guide, so don’t be disheartened if you don’t receive 3 stars every time. If you feel you’ve been given the wrong rating, or that your feedback doesn’t accurately reflect your performance, let us know and we’ll look into it for you.
You can cancel shifts 72 hours before the shift start time without receiving any kind of penalty. It’s a good idea to politely let the hirer know that you’re no longer able to attend, but you won’t receive any marks against your reliability.
As you know, canceling late is hugely damaging, it makes us look bad, it annoys hirers, and it makes it tricky to secure your next shift. That’s especially true if you’re new to the platform. Shifts should only be canceled late due to illness, injury or highly unforeseen circumstances.
To make things as fair as possible, we’ve made the consequences of canceling really clear. If your reliability changes, it will have these consequences
🟢 Excellent – you can only achieve this after 5 shifts. At very good, you’re eligible for our brand ambassador programme.
🟡 Good – everyone starts here. You can improve by working more shifts.
🟠 Fair – you’re doing fine, just watch those cancellations.
🔴 Mediocre – at this stage, you lose team privileges, meaning you can no longer automatically accept shifts.
⚫ Poor – if you reach poor, you’ll be frozen-out of the limber.
We’ll give it to you straight. If you no-show a shift, you’ll be banned from limber immediately. In most cases, we will only consider unfreezing your account after 30 days.
Requests to reinstate your account should be sent to email@example.com – you’ll be asked to provide a reason for failing to attend, along with supporting evidence. Please note that multiple no shows will likely result in being banned from limber completely.